It does not seem fair that I should have to pay the return postage for a faulty and damaged item that was leaking gas which made it dangerous. You will be responsible for paying for your own shipping costs for returning your item. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods). Postage is postage is postage, it’s not up to sellers to add costs to postage ie: packing, eBay and PayPal fees or as I’ve seen petrol costs to drive to the PO. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. A refund shall be issued shortly after we receive your items, according to the preferred refund method indicated on your return slip. Let us know. "I recently bought a refurbished iPhone 6. Ask the Post Office or courier for proof of postage. Unfortunately we cannot refund postage on returns from outside the UK. You can also return items by post. If you request a replacement and the product is no longer available, we will process a refund … 1 standard title. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? Returns / Refunds / Postage. 4. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. You can expect to receive your order within 2-4 working days. ONLINE ORDERS. It is your responsibility to send the item/s back to CRAFTD London’s warehouse if you require a refund or an exchange. 9.2 Your legal obligation to return rejected products. Instructions on how to return your item to us will be included in your package. UK Express Delivery - £4.95. This means that if we are refunding your entire order, we will need to refund the remaining cost of postage via a separate transaction on PayPal.You'll need to let us know your email address for this account and we will process your refund straight away. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30.. After confirming that the item was returned to the seller, we refund the full cost of the item and original postage via PayPal. Items must be unworn and unwashed. For International Customers. Once your return is received it will take up to 14 working days to refund/exchange, you will receive an email stating your account has been credited. Postage is postage is postage, it’s not up to sellers to add costs to postage ie: packing, eBay and PayPal fees or as I’ve seen petrol costs to drive to the PO. The item must be repacked, along with the returns form or invoice in the same condition as it was received. Although we hope you love your Lucy and Yaks, there may be times when you need to return items to us. This is a large item which will cost at least £30 to return. Yesterday’s news that PayPal will start to keep all fees from refunds in the UK from the 5th of March came as a bit of a shock to us all. 2. The refund will be made and that should put you back in the original position of having the bag and the buyer having their money. If you are entitled to a refund then we will refund the price of your item. Please enclose a note explaining the reason for the return along with your name, address and customer number. *If your order number starts with UK. I don't know nor do i care what laws they have to abide by in China, as i purchased from the UK i expect to be covered by the UK's laws. We will refund the postage cost you incur to return the items. You can return any part of your order within 28 days of receiving it. Just sold a brand new sealed item to a buyer from Canada who claims it was defective and has requested a return thru ebay(not paypal). You are not in debt due to this, the payment has been held pending the item being returned. If your claim is approved, PayPal will send a refund of up to £15 to your PayPal … Once the refund has been processed, you will receive an email confirming this. Please return the item for a refund and place a new order on the website. Although we hope you love your Lucy and Yaks, there may be times when you need to return items to us. All exchanges will be subject to stock availability. If you wish to exercise your legal rights to reject products you must return them back to us. If an item is more than six months old, you’ll need to prove to the retailer that the fault was present at the time of sale to be guaranteed a refund. Informed the seller about this issue, he agreed for a full refund including the return postage and asked me to open up the returns case with Paypal or Ebay. Please note that we … Refunds processed by Etsy can only be refunded within 180 days of the date of the transaction. To request a refund, go to your account Activity and select the transaction you have returned. They will have to return it via a trackable method [special delivery] before a refund is issued by Paypal anyway, so if you don't refund their return postage they'll either a) keep the item and leave you a negative feedback OR b) return at their own cost and leave you a negative feedback. You need to get it to them, proof of postage is not proof of delivery please remember that. If you want to use your refund without waiting for us to process your return, you can select the instant refund option, if available. You remain responsible for arranging and paying for the return of goods to cktools-superstore.co.uk. Top Takeaway When returning an item, make sure you post it back by the specified date. Please note this feature is only available if you have purchased from us using your PayPal account. Now as far as i know in the UK under the sale of goods act 1979 i am entitled to a full refund including postage costs if the item doesn't match the description or is faulty which it was in my case. Keep your certificate of postage safe as you will need this as your proof of return. 2 or more standard titles. They may try to direct you to the manufacturer, which is why it’s so important to know your rights. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. *If your order number starts with UK. Please keep your postage receipt safe until your return has been processed. The seller will also pay for return shipping.. The seller will also pay for return shipping.. Online orders can be returned in-store or online. Granting the claim was legit, seems like he has done his homework as ebay wants me to refund in full including the original postage cost + pay for the return postage … Due to the way that our system works, it's not possible to refund more than the total value of your original order. You are responsible for the cost of return shipping along with any customs duties or taxes unless using Payal Free Returns. Instant refunds are either refunded to your credit card or issued as an Amazon.co.uk Gift Card balance, depending on the instant refund type you select. If we’re out of stock you will be offered a full refund; CbyM offer free exchanges on all UK orders. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. You will have to pay the costs of sending the order back to us. You must notify us via email within 7 working days of receiving the product if you wish to return it and are responsible for the return postage costs. You must activate Return shipping on us* in your PayPal account. It's the refund for the return postage that's the issue. If you paid through PayPal, you may need to request a refund through PayPal. You may return any item within 60 days of receipt for a full refund provided the item is in its original, unused condition. The items will need to be returned in its original (unworn/unused) condition with tags attached. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid using money from your PayPal account, you should [open a dispute] on the PayPal website. I have never received a refund from any seller on eBay for my return postage costs. Contact Solotica UK before returning any (unopened) items. To claim a refund for your return, please follow the below steps: Follow the returns procedure below, making sure to retain proof of postage from your local postal service For example 'UK123456' please ensure you remove the 'UK' part of this order number before entering into the order number section. We will refund the original credit/debit card/PayPal account used to purchase the item. If the item is faulty we’re happy to offer a refund … Please follow the returns process above to receive a refund. Royal Mail returns will cost you £1.99 and this will be deducted from your refund. To assist you in getting a refund, we recommend you keep the Item on or to which any cancelled Postage Label is printed or attached. If Etsy determines that an item isn’t as described, the seller must refund the original postage, return postage, and the cost of the item. You can return unwanted items paid for by PayPal in any UK store including Simply Food, M&S Food and Outlet stores (but excluding hospital, airport, train station, BP and Moto stores). ... PayPal will pay return postage not only for UK but from wherever you live in the world. Contact your seller. Once you have purchased something from Philip Morris & Son, they’ll cover up to 12 returns per year on eligible PayPal purchases*. Postage. After a few more emails, he agreed to the refund and i sent it back. If the former, then you should receive return postage, if the latter, then it’s unlikely. Once you’ve activated this service, we’ll cover up to £15 of return shipping costs for up to 12 eligible PayPal purchases worldwide. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item. We’re happy to offer a refund or exchange on unused items returned within 365 days. Our Customer Happiness team will contact you for your PayPal information. We hope that you are completely satisfied with your order. I sent (as required) a photo of the parcel with the merchan't address, a copy of my . If, for any reason, you are not satisfied or have changed your mind about the Product, you may return most items bought on https://uk.hasbropulse.com within 30 days of delivery and receive a replacement or refund. Over 6 million PayPal customers globally have activated Return Shipping on Us, so start measuring sales impact from day 1. To return your item: Contact us through your account via our online message centre or call us on 0203 367 6079. To do so, simply follow the instructions … Log into your PayPal account, select the purchase you returned and click on 'Request return shipping refund'. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. Return … Please allow 14 days for returns to be processed. Refund: If you simply wish for a refund then just return the kit as you received it - in its original condition, unused, unworn, with original packaging and fit for resale. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. * * * * * * * * * Trust our customers, not just us. Click & Drop Online Business Account (OBA) - Applying for a refund Click & Drop – Creating, processing and viewing your orders Your invoice explained 1.
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