A reputable seller would accurately describe the item. On eBay.com, the time zone is automatically PST. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. Please make sure you are signed up for emails from eBay. Buyer has damaged item after almost 28 days, now claims the item is not as described/faulty. Learn more about asking eBay for help. eBay provides sellers with one place to sell and get paid, and buyers more ways to pay.. eBay will require all sellers to register for eBay to manage their payments in 2021. If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. Ebay's Customer Protection Policy is very good. In either case, you are not liable. eBay provides sellers with one place to sell and get paid, and buyers more ways to pay.. ... How Buyer Protection works. In either case, you are not liable. When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. Canceling your case. However, from May 2021, all sellers will have the option to simply cancel orders that are not paid for within 4 calendar days of the buyer committing to buy the item. You will still be able to create and manage your requests and cases in Seller Hub, My eBay Sold and Purchase History. As a buyer, I've had to call on their CP three times in the space of approx. Previously, sellers needed to open an unpaid item case when a buyer didn't pay for an item. Managing payments is a big step towards making eBay a simpler, more modern managed marketplace, and we’ve managed billions in payments for over 1 million sellers globally since 2018, with more joining every day. There are some red flags to look for in a negative review. Managing payments is a big step towards making eBay a simpler, more modern managed marketplace, and we’ve managed billions in payments for over 1 million sellers globally since 2018, with more joining every day. What to do when a buyer doesn't pay. When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. Ensure eBay that the item you shipped was exactly as described, functioning in exactly the way promised, packaged well, and delivered on time. What to do when you don't receive your item or it's not as described. On eBay.com, the time zone is automatically PST. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. Misuse the protection, such as excessively reporting false 'Item not as described' requests or unfairly giving too low a partial refund To be eligible for Top Rated Seller protections you must: Be a US Top Rated Seller at the time of the protection Buyers need to purchase on eBay.co.uk and pay via PayPal, credit or debit cards to be protected by the eBay Money Back Guarantee. Resolving selling problems. The buyer paid for item and was sent no problems. Canceling a transaction. The short handling time required for Top Rated Plus listings relates to uploading tracking details for the item(s), not physically shipping the package. Resolving buying problems. Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. You can have a maximum of 0.3% of eBay Money Back Guarantee or PayPal Purchase Protection closed cases without seller resolution over the most recent evaluation period. This is already available to some sellers on eBay. Vehicle Purchase Protection (VPP) provides protection, against certain losses associated with fraud, up to a maximum amount of your purchase price paid (not exceeding $100,000) for purchase of an eligible vehicle on ebay.com or through the eBay mobile application. Follow these steps to get your refund. Let us know. Ensure eBay that the item you shipped was exactly as described, functioning in exactly the way promised, packaged well, and delivered on time. Let us know. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. Buy is now after almost 28 days, claiming that the Headlight has moisture/condensation on the inside. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. Misuse the protection, such as excessively reporting false 'Item not as described' requests or unfairly giving too low a partial refund To be eligible for Top Rated Seller protections you must: Be a US Top Rated Seller at the time of the protection International purchases. I sold a Headlight almost 4 weeks ago now. you described an item as “new,” but sent a used one). Six months. Buyers need to purchase on eBay.co.uk and pay via PayPal, credit or debit cards to be protected by the eBay Money Back Guarantee. Follow these steps to get your refund. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (i. E. item/s not as described, defective items, late delivery/no delivery situations etc). You will still be able to create and manage your requests and cases in Seller Hub, My eBay Sold and Purchase History. However, there are instances where Seller Protection doesn’t apply: Claims, chargebacks, or reversals filed because the item is significantly different from how it was described (e.g. As a buyer, I've had to call on their CP three times in the space of approx. eBay provides sellers with one place to sell and get paid, and buyers more ways to pay.. eBay Buyer Protection Program . There are some red flags to look for in a negative review. When a seller offers an international postage option (such as worldwide postage), or doesn't exclude international postage in their postage settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing.. Ebay's Customer Protection Policy is very good. I sold a Headlight almost 4 weeks ago now. A reputable seller would accurately describe the item. Buyer has damaged item after almost 28 days, now claims the item is not as described/faulty. It involves an item that PayPal determines, in its sole discretion, is a counterfeit item. Resolving buying problems. Previously, sellers needed to open an unpaid item case when a buyer didn't pay for an item. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. Contact your seller. ... How Buyer Protection works. If your item arrives, you can choose to cancel your case. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? International purchases. When following that protocol, any problems that arise are likely to have been caused by the shipper, in which case an insurance claim is in order, or by the buyer. If a buyer complains that the seller described an item as new and it arrived opened and damaged, then the seller is potentially untrustworthy. Six months. The eBay Money Back Guarantee is designed to protect buyers if they don't receive a purchased item, if a seller doesn’t honour their returns policy, or if an item is not as described. What to do when you don't receive your item or it's not as described. Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. Please make sure you are signed up for emails from eBay. Canceling a transaction. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. Contact your seller. Some buyers may have unreasonable criticisms, so be sure to take that into account. If a buyer complains that the seller described an item as new and it arrived opened and damaged, then the seller is potentially untrustworthy. Managing payments is a big step towards making eBay a simpler, more modern managed marketplace, and we’ve managed billions in payments for over 1 million sellers globally since 2018, with more joining every day. When a seller offers an international postage option (such as worldwide postage), or doesn't exclude international postage in their postage settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing.. When following that protocol, any problems that arise are likely to have been caused by the shipper, in which case an insurance claim is in order, or by the buyer. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (i. E. item/s not as described, defective items, late delivery/no delivery situations etc). So if a buyer purchases an item on Friday, the tracking does not have to be uploaded until Monday and then the item shipped Tuesday. What to do when a buyer doesn't pay. Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. So if a buyer purchases an item on Friday, the tracking does not have to be uploaded until Monday and then the item shipped Tuesday. The buyer paid for item and was sent no problems. Resolving selling problems. Buy is now after almost 28 days, claiming that the Headlight has moisture/condensation on the inside. Some buyers may have unreasonable criticisms, so be sure to take that into account. However, from May 2021, all sellers will have the option to simply cancel orders that are not paid for within 4 calendar days of the buyer committing to buy the item. Vehicle Purchase Protection (VPP) provides protection, against certain losses associated with fraud, up to a maximum amount of your purchase price paid (not exceeding $100,000) for purchase of an eligible vehicle on ebay.com or through the eBay mobile application. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. The eBay Money Back Guarantee is designed to protect buyers if they don't receive a purchased item, if a seller doesn’t honour their returns policy, or if an item is not as described. This is already available to some sellers on eBay. The short handling time required for Top Rated Plus listings relates to uploading tracking details for the item(s), not physically shipping the package. eBay Buyer Protection Program . If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection.
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