Claiming an item was not received when there is proof of delivery to the buyer's address on the Order Details; Falsely claiming an item was not as described; Returning an item other than the original item received; Using or damaging an item and then returning it Buyer sent them a picture of a literal product code from the top’s care label claiming it to be the wrong size, and despite me providing all proof that the product was the correct size as listed, they sided with the buyer. If the card back disclaimer doesn't specifically say "game-used" just use the term jersey, ball, shoe, or whatever the item is. After this, eBay will step in. Abusive buyer policy overview. You protect yourself from a buyer claiming you sold them a card as being game-used when it actually isn't. Also, keep in mind the often ambiguous nature of memorabilia and relic cards. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Marketing Week is a UK-based website covering the latest marketing news, opinion, trends, jobs and challenges facing the marketing industry. eBay was founded by Pierre Omidyar in 1995, and became a notable success story of the dot-com bubble. Pathetic customer service from Vinted Pathetic customer service from Vinted, absolutely zero protection for sellers. eBay is a multibillion-dollar business with operations in about 32 countries, as of 2019. Other Listing Details The seller will also pay for return postage.. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. eBay Inc. (/ ˈ iː b eɪ / EE-bay) is an American multinational e-commerce corporation based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website. When buyers don't meet these standards, sellers can report abusive behavior - opens in new window or tab.. This policy outlines our expectations for buyer behavior.
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