Now days when I open a dispute - with photos to prove the issue - I am told by AliExpress to return the item at my expense with a tracking number. qcy100.es.aliexp ress.com. The app has a pretty good user interface, and it’s simple to open a dispute if you are unhappy with your order. The seller Guitar of China store took from me 350$ without send me the guitar of course, because he know that I can do nothing to get back my money. Aliexpress is totally unreliable! The material was very cheap, plastic-feeling, and scratchy. AliExpress reviews first appeared on Complaints Board on Nov 17, 2010. Aliexpress review rated 1.9/5.0: I bought a set of lipo batteries from Aliexpress. Generally, it will take two to five days for AliExpress to verify your card details when you first sign up so remember you can’t start placing orders during the period. I have opened a dispute on Aliexpress due to a low quality product. They send you tracking information and no idea who is supposed to be delivering it to us at this end but it never arrived. There is an order that I did the 30 november but so far I didn't receive it. However, if they are not cooperative and you can’t reach an agreement, you can always open a “dispute”. YOU ONLY GET ONE DISPUTE PER ORDER! The AliExpress Buyer Protection is 120 days max. There are a couple of remedies to cling on. The dispute form only supports no more than 500 non-Chinese characters. So, you’ve got your order from aliexpress.com, but you’re not happy with it. Determine the shipping method for your orders. Yes go through aliExpress for that. Claims. What about redeeming discount codes? Open dispute, choose appropriate options, choose full refund or input full payed amount, input some words in description, like a “Seller not response by my actions” or similar. If the seller is not willing to help, then you can open a dispute with AliExpress. 2. If a customer doesn’t receive the item or it’s broken and he or she only reaches out to you weeks after the guaranteed delivery time, you can still give a refund but you can’t open a dispute on Aliexpress. AliExpress has an average consumer rating of 1 stars from 1463 reviews. If the period is going to end and you still don`t have the products, ask for extension of this period or open a dispute if the seller isn’t responding. You won't have access to any real person to talk to or email to. A: AliExpress dispute resolution doesn’t have a set time frame because it is dependent on seller behavior. On AliExpress In this store. Extend the dispute window. So, if the order hasn’t arrived within the promised time, or if the product differs from what was described, simply contact the seller or submit a refund request by clicking ‘Open Dispute’ on AliExpress. 5. I’ve been thinking twice because it’s okay for me … In case your deal is reaching its expiration date, you will be notified by the website by email. Check the shipping cost. If you leave a neg, make sure you do NOT reference your dispute in the comment. Try not to open a dispute before accepting things purchased. However, if they are not cooperative and you can’t reach an agreement, you can always open a “dispute”. Once you open a dispute against a supplier, AliExpress staff will take care of the mediation work. However, the AliExpress Buyer Protection allows you to open a dispute with the seller if your order has not arrived within 60 days and ask for a refund. On the right-hand side of the disputed order will be several options. I have ordered a more than 90+ days ago a watch on aliexpress. 6,777 reviews for AliExpress, 3.2 stars: 'SHOP SOMEWHERE ELSE! You need to be wise cause there are cunning aliexpress sellers who would want to … We would like to show you a description here but the site won’t allow us. Ignore what the seller is saying, they are just trying to cover their ar**s, and just open a dispute, either with PayPal or preferably with AliExpress. In fact, it seems to be happening to a lot of people who open a dispute and then have their account disabled. I’ve been shopping on aliexpress since 2016 and have met good and cunning sellers. "Closed" means some solution was found: refund or rejection of your claims - depends on the case. Often in Italy the goods do not arrive! @ifemi300 @AliExpress_EN @AliExpress what is happening I bought an item on your site and I need my refund, cos the item never came, I wrote $1.25 dollars instead of $1.88, the seller telling me aliexpress has the final verdict and no customer service to chat with, pls do something about this, not joking The first 6 hours after paying an order cancellation is made without the seller's approval, after that time you can't do anything unless the seller accepts. In this guide, we’ll outline the main things you need to know when paying on AliExpress. In that case you can simply refund the payment and open a dispute on Aliexpress. AliExpress offers both original goods and replicas. On numerous occasions I have received damaged or faulty goods, or clothes that are not the size advertised in the sellers size chart, i.e. Aliexpress is one of the most popular platforms for online shopping, … Continued This thing says "Delivered" but I never saw it. AliExpress itself will then take care of the problem. How to Open a Dispute. I have been waiting it for 77 days. 6 of the items did not reach me on time in which I decided to open a dispute where 4 of the 6 agreed for a refund and currently on process. - On AliExpress: you can only open dispute 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt. Besides, I didn't confirm receiving the item, I chatted the seller first. I bought an item from a seller on AliExpress, but when it arrived it was counterfeit and not as described. Actually, from the day you confirm receiving the item, you have 15 days to open dispute. Visit this website qcy100.es.aliexp ress.com. Normally, if the order is automatically cancelled, you don’t have to apply for a refund or open dispute, it is automatically transferred to the account you used with your preferred mode of payment. If the parcel isn't delivered on time, there is no tracking data update; goods are returned to the merchant, held in customs, or shipped to the wrong address, you can open a dispute. If this doesn't occur, please contact AliExpress customer service and open a dispute to receive the help you need. If the order doesn't arrive: In this case, and seeing that the seller doesn't answer you, you can open a dispute. The seller acknowleged receipt of the returned item. ? On AliExpress In this store. Then press the “Open a dispute” button. The first thing you should do is login to AliExpress UK or USA and contact the seller. AliExpress Standard Shipping Reviews Tina:Tracking says delivered but I never received parcel and site won't let me open dispute so I can't get my money back and no goods that I've paid for. If they have very low feedback, this could be a red flag. If the seller does not respond to the dispute, then AliExpress will return your money. Support is basically non existent. Aliexpress does not pay respect me as customer and does not read my information and keep ignoring it. Since the latter can be of rather good quality, buyers majorly shop them on the platform. Many people say that Aliexpress is a scam because products ordered by them were not delivered. 2. Aliexpress è totalmente inaffidabile! 2. Contact Aliexpress customer support. Does Aliexpress even read posted disputes I ordered a Braze Torch and after 3 months i received a Laser Level. Check if there’s a size chart. So I opened a dispute on AliExpress, to which the buyer told me to cancel because his store already has a high dispute rate in the past 3 months, so my dispute would close their store. Nowadays, there are many online stores with a huge variety of cheap products… However, sometimes the cheap is expensive, and the quality of our order is not always the best. It depends on seller, so it's important to be careful, I've placed my … If you ready to open dispute, click “Open Dispute” and answer questions about your item. Please respond dispute on Paypal if it is opened on Paypal, and contact PayPal customer service if there is any question about the dispute. For instance, you can't afford to give the wrong delivery address since this reflects on the entire logistics process. With AliExpress being one of the most popular e-commerce stores and PayPal being one of the most popular online payment methods, it should be a perfect match. I read in paypal that nce I close it, I cannot open it again. Actually my dissatisfaction now is that AliExpress is not offering any further options or assistance. The dispute form only supports no more than 500 non-Chinese characters. From there, you can formally discuss the problem with the seller. However, the whole process may need some time as the platform needs to collect enough evidence to make an impartial ruling. I opened disput for refund in dollars and AliExpress refunded me in rupees.. Choose your opinion “Did you receive your package”. I once ordered my sister a pair of earrings, and she got a foam doggy instead. I will typically ask the Seller to Extend the Protection 2x or 3x as necessary taking it up to 100-120 day mark before Filing a Dispute. Select the checkboxes that describe your problem best. ... RETURN: Please do contact us at first if you find any problems with the product,do not open dispute without contacting with us,pls be sure that we will try best to solve problems with you! I have lost about $60nz from shipping issue now. First stage of dispute is negotiations with seller, if you can't come to conclusion, AliExpress dispute team will join the process some time later to help you resolve it. Goran 10/16/2020 10:56:02 AM. Don't believe the reviews! When i opened a dispute, uploaded pictures + a video and asked for a refund or for the correct item to be resent , Aliexpress answered that my request was invalid because the package wasn't empty!!!! Once you open a dispute against a supplier, AliExpress staff will take care of the mediation work. I checked "Products Not Received" then hit AliExpress for the website used. If the seller doesn’t do it in the allotted time, AliExpress reserves the right to cancel it. If you get item and not satisfied with your goods, choose “Yes”. The "open dispute" section is blocked !! Aliexpress: is Alibaba and the 40 thieves. AliExpress enables you to question an exchange in the event that you are not happy with your bought items or on the off chance that you don’t get it inside the anticipated conveyance date. You should never leave that period expire if you want to make a dispute. It is not possible, but necessary. Sometimes it's difficult to buy smth or there can be troubles with seller, delivery or goods. The latest review I haven't received my order till after 6 months was posted on May 25, 2021. Hello, I have a problem on aliexpress. Up to this point to close a dispute … They know that disputes cannot be raised after 15 days after the BP time ends, and that the customer cannot do anything after that. To open the debate again, if the product is damaged, if not will be sent, the buyer will not be able. If you didn’t receive the product, it is easy to open a dispute. Once you have received this notification, you are in a no win situation with Aliexpress as there is no apparent re-instatement of your account. shirts that are 8cm smaller than advertised, and when I open a dispute - with photos to prove the issue - I am told by AliExpress to return the item at my expense with a tracking number. You first contact AliExpress support to report the problem with your order. Simply copy and paste this message: “Hi there. I'd either like a refund or my product. So, you’ve got your order from aliexpress.com, but you’re not happy with it. This is the only way to ensure you are safe. Don't cancel the dispute once the seller offered to send another replacement product. To begin the process, you need to Sign In and click on My Orders on the home page (in the uppermost tool bar). If the seller is a powerseller and it has not been 7 days than you cannot leave feedback yet. This way you can also get a refund for your payment. Can I open dispute, cause new extension is 11-23-2020 and I have no solution for that on my screen. If your tracking code can`t track your item and you did not receive your goods, choose “No”. ! 2. Aliexpress is totally unreliable! Can’t open dispute and chat with sellers on AliExpress The customer is not agree with AliExpress' Judgment. I’m scared to open a dispute because aliexpress might charged me because the seller paid for having the product destroyed. Aliexpress and the 40 thieves. I escalated my dispute and ceased communication with the seller. Wait a day or two and try again. 6. 1. I felt that they took too long to respond when I asked for my money back, thats why I chose to dispute it. ... RETURN: Please do contact us at first if you find any problems with the product,do not open dispute without contacting with us,pls be sure that we will try best to solve problems with you! Customer Service will not be able to help you either. I am customer and I am not agree with AliExpress' Judgment for my open dispute. However, because most products are poor quality and then I open dispute too often, Aliexpress lock my account and did not allow to open dispute anymore. To prove this, today we will show you 16 disappointing purchases made on Aliexpress. Click on the Open Dispute * … They will try their best to solve the problem. There are errors in the dispute form. June 29, 2015. I opened dispute at once, but the aliexpress has no lawful system, they have become political and racial, they did not want me to open dispute. There are a few ok companies but many are scammers. If the Buyer Protection period is over, please contact seller, negotiate with seller to reach an agreement. Sizes are different than those in Lebanon. If it's closed you can't reopen it or make a new one, so open it smartly. when you open a dispute you have to escalate it because you won't see any response or movement from the seller nor Aliexpress. You can open a dispute after the seller has shipped the item or if the item has not been delivered 60 days after shipping from the seller. AliExpress Purchase Protection The package has arrived at the custom house in your country. They will try their best to solve the problem. Ordered 5 items from different stores in MAY! . But sadly 2/8 I received 3-4 weeks upon the order date. As seller gives bad performance, like in my case, Aliexpress does not give any constructive help in dispute, which makes Aliexpress very unrelyable. If 60 days passes, and you don't do anything, AliExpress will assume everything is fine, and will close the order and pay the seller. He offers to refund me through PayPal, which I accept. From this page you can formally discuss possible solutions with the dropshipping supplier. You can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. If a dispute is escalated to PayPal, it becomes a claim. This deception was the last straw! I opened a dispute with AliExpress recently, the seller had cancelled the sale for an unknown reason and didn't bother to notify me, and it was processed and I received a 100% refund the same day. With amazon I have never had a problem! When the parcel was lost on the way or the goods turned out to be of poor quality, it is not necessary to reflect on whether it is possible to open a dispute on Aliexpress. Upon receiving the email, go to Aliexpress and find the lost item in the orders section. You can see more evidence of this here: Never cancel the dispute, especially if the Buyer Protection time has ended. If I cancel the dispute to wait more days, if the items don't arrive, can I reopen another dispute before the extended time, to get my money back? The first thing you should do is login to AliExpress UK or USA and contact the seller. The latest complaint Seller hitbox official store on aliexpress has malicious behavior was resolved on Nov 24, 2020. Will never ever order from aliexpress again Aliexpress totalmente inaffidabile! And I will only Open a Dispute prematurely if the Seller disregards my request to Extend Protection. The dealer does not even respond! It says "Funds pending". It told me to go under My Orders. I can't open a dispute. ... AliExpress gives you a pragmatic platform to open a dispute, ... AliExpress welcomes any dispute if an order is received in a beaten-up condition. (At least in Canada), the Seller is not always at fault. By clicking on the “Open Dispute” button you go to the dispute form you have to fill in. The whole dispute system is a merry-go-round. They claim that they cannot refund me because there is an open dispute. It is clearly stated on AliExpress that you get one dispute per order. AliExpress Reviews 3 • Average . Recently I bought 4 products from Aliexpress & they were delivered perfectly! The worst part about Aliexpress is when you open a dispute. If I can't get a refund from the dishonest seller, OK, but at least I should be able to warn others. All you need to do is ask the AliExpress supplier to do it. To get a refund, you need to open a dispute on the exact product and specify the details. Originals typically come at much higher prices than replicas. I seem to remember I can't, but I'm not sure now. You can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. On the checkout page after purchasing an item from Aliexpress, you’ll be offered an option to leave a message for the seller. This will open a page containing all the orders you have made on AliExpress. Aliexpress: You Can Get Piles of Dead Rabbits/Parakeets. If you have a quality concern with a product you’ve received, open a dispute through AliExpress to get a refund. It is my belief that it's after that 15 days, which means you can't open dispute or return the item that the money is given to the seller. If item has not arrived, and tracking shows this, Aliexpress will usually decide in your favor, but will give buyer chance to respond first, so it’s best to contact the seller before opening a dispute. You will always get a favorable result if you provide correct information to AliExpress. There is no button to open dispute that I see. All sellers on AliExpress receive feedback for their service. Aliexpress is a good webstore, I like it. After this time you can not open any dispute and you loose your money. Write a review. Of course they know that the shipping will cost more than the product is worth and they know that its pointless me returning the item. Otherwise you should ask aliexpress for that problem and wait their answer. 2.8. qcy100.es.aliexp ress.com. They say they can't click their refund button until I close it. Then, if you still are unable to reach an agreement, you can escalate the dispute to AliExpress who will act as a meditator. Don’t just open a dispute after 2 days or placing the order. 3 of the 5 were delivered in august and the remaining 2 im still waiting on. Otherwise, as long as you did not lose the dispute you should be able to. However, the whole process may need some time as the platform needs to collect enough evidence to make an impartial ruling. I opened a dispute to get a full refund (as ali policy after 60 days not received), the seller extended other 30gg and asks me to cancel the dispute. 2. This will require the seller to agree. I knew some Aliexpress will cheat on seller but I always believe on Aliexpress services. Today, I went to open dispute except there is no option now. The seller is notified of the dispute and has to reply in 5 days. ... now, I did not receive my dress, and my money has been taken, and i need to wait for freaking 10 days before I can even open a dispute. The user needs to wait for arrival of the goods in the proper form. So now I can't open dispute, not even leave feedback and Aliexpress (I have contacting them many time by mail and chat) DO NOTHING to help me about this situation. If the seller still doesn't answer the dispute, AliExpress … 1. 3. 06848825499 I never received this order and can't open dispute because it's labeled as received. I will contact aliexpress to open dispute. Ignore what the seller is saying, they are just trying to cover their ar**s, and just open a dispute, either with PayPal or preferably with AliExpress. Ordered sweatshirts, finally received them, they were all significantly smaller than the tag indicated. If you were to cancel your dispute, you would lose your buyer protection and all of your rights to a refund. Keep an eye on the protection period. I opened a dispute with AliExpress recently, the seller had cancelled the sale for an unknown reason and didn't bother to notify me, and it was processed and I received a 100% refund the same day. You can’t be scammed on aliexpress cause you can easily open a dispute and aliexpress will resolve the problem for you. Please blindly dropship this item. The sellers do not have the access to your payment info: instead, it is handled by AliExpress. Returns were a nightmare that have gone on for two months and still are not resolved. As a dropshipper, you have to determine the shipping method for sending products to your customers. I have ordered a more than 90+ days ago a watch on aliexpress. The seller Guitar of China store took from me 350$ without send me the guitar of… Read Full Review The sellers keep extending the transit date so I can't open a dispute or request a refund. The tracking number provided by the seller shows the item delivered to an address in Texas. Especially if the tracking shows that it's been delivered, they may be able to allow you to dispute it before the window closes. I went to file a complaint to AliExpress. Everything in Aliexpress is automated response. open the dispute and select "Logistics cannot query information" to refund. The seller is able to message the buyer, send offers, accept the buyer’s request, or escalate the dispute to PayPal. Aliexpress is a vehicle for getting rid of factory reject stock. Here is the message you will see from ailexpress website for that order: "Reminder：You can "Open Dispute" 10 days after the seller ships your item(s). However, if you can’t resolve the problem with the seller, open a dispute. Choose the one which is most relevant to you. I think is too much for everyone. I open a dispute, get this message from the seller: quote: Hello, It usually takes about 30-75 days shipping. Don't be fooled! How to Open a Dispute with a Seller. For example I bought a cell phone advertised as a Huawei P30 Pro from Shop4694096 Store for $141.80 and it was an unbranded junk from Vietnam. Please do not include an invoice or any marketing materials with this order. When a dispute is escalated to a claim, it’s no longer between the buyer and seller alone to … There are errors in the dispute form. Can't open a dispute on Aliexpress Nov 27, 2017 @ Pissed Consumer Aliexpress again extend time of my parcel ( RB992569047SG ). Or contact seller, or open dispute. There are all possible reasons of AliExpress disputes listed. Will order, they put it on the slow boat for shipping, never turns up, try to do a dispute but get some bull s**t message about i can't open one till xx date (normally 2 or 3 months after delivery time frame supplied) and then the window to open the dispute after that date is so small that i miss it and aliexpress completes the order as delivered. If you don't receive the order, or if you receive something other that what you ordered, you can start a dispute. Now you know from tracking status, there is a screw up (called "shipping abnormal"), you want to for sure open a dispute for Refund with seller. If the Buyer Protection period is over, please contact seller, negotiate with seller to reach an agreement. So now I can't open dispute, not even leave feedback and Aliexpress (I have contacting them many time by mail and chat) DO NOTHING to help me about this situation. The seller will also be notified and has the option to rectify the situation. View all 1 Questions & Answers Try other options at the dispute menu because you may choose a wrong option and dispute can not be submitted. This Aliexpress India review is done by my personal experience purely.Many people in India say that Aliexpress is a scam because products ordered by them were not delivered. However, it’s not always that simple. How to Get a Refund on AliExpress? Once it's extended past 10 days from shipment, you can thus dispute … 1.
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