You can see specific information per item in Your Orders. As a seller, you can accept payments from a buyer's account through preauthorized transfers either on a one-time, regular or sporadic basis. Buy from a business seller using an auction or the buy-it-now button, and Consumer Contracts Regulations also apply. If you buy an item from an international or private eBay seller and change your mind/don't like the colour/ style, the seller is not obliged to accept a return. For returns and exchanges less than 30 days old, the customer must contact DB Electrical by eBay messaging. "Buyer doesn't want the item anymore" (return reason codes include "doesn't fit," "changed my mind," "found a better price," "just didn't like it," or "ordered by mistake") Requests meet the seller's listing returns policy; The return is domestic and will be shipped within the US; The buyer pays for return shipping If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. Another postie has had one addressed to a colleague but on his delivery. This dragged out the process, caused unnecessary stress and confusion. When an international buyer makes a purchase, the seller sends the item to a shipping center based in their own country. As a seller, offering Click & Collect won’t cost you any more than posting an item directly to a buyer, and you’ll have access to even more buyers on-site: 61% of eBay shoppers are … Paid £800+ for worthless rubbish. Don’t be fooled by the “positive feedback” percentage displayed below the seller’s name. Why eBay 2. Under eBay's own rules buyers are also eligible for a refund if the item's "not as described", ie, it doesn't match the seller's description. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. If you didn't find the answer in our FAQs, please send us a message. Business sellers have to make customers aware of their right to cancel and give buyers a … Returns. If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. 4: Seller’s details. All I have to say is beware of buying on ebay because their money back guarantee doesn't … Don’t be fooled by the “positive feedback” percentage displayed below the seller’s name. Improved Seller Protection. 1. warning message in an add/revise/relist call, even though eBay may ultimately set the eBay Plus feature on the listing if the item is eligible. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. You can choose whether to accept returns if a buyer changes their mind about a purchase. eBay Seller Protection has always been helpful, but most sellers seem to agree that it isn’t helpful enough. EBay was so unhelpful and gave conflicting advice. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. Occupier refused delivery, he doesn’t use eBay. There are a few subsets of the eBay Seller Protection Policy, but here, we’ll focus on the handling of return requests. It's also worth noting that under eBay's Money Back Guarantee buyers are eligible for a refund if the item's not as described, ie, if it doesn't match the seller's description of it. When requesting a return on an item, buyers are asked to select a reason for their return. You will still be able to create and manage your requests and cases in Seller Hub, My eBay Sold and Purchase History. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. A seller’s return policy should be customer-centric. As such, eBay protects sellers with specific policies aimed at allowing them to sell with as much confidence as possible. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. There are a few subsets of the eBay Seller Protection Policy, but here, we’ll focus on the handling of return requests. Under eBay's own rules buyers are also eligible for a refund if the item's "not as described", ie, it doesn't match the seller's description. Seller Growth Program & Support Are you a new seller to eBay? ... •!If you agree with your buyer about the reason for the return, or always accept all returns ... a seller can document the situation, the more likely our customer service team can resolve it in your favor. That's what I told ebay from the start that it says delivered but I haven't gotten it. The seller will also pay for return shipping.. The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. I'm still fighting for my refund until today. The seller determines the return policy. Open an eBay Store c. Listing on eBay i. If you haven’t already become an eBay Top Rated Seller, get started now! The next step up is the Challenger R/T. Some would say you’d have an easier time finding a unicorn than a time when eBay protected a seller. If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. ; If the item you purchased from Amazon.com isn't returnable per the Amazon return policy, you'll see a message saying so in Your Orders. Have had one addressed to a name that again doesn’t exist on my delivery to a house with no occupier. Buyers' only rights under law are that the product is fairly described and the owner has the right to sell it. Shopping Cart Integrations ii. Listing Directly on eBay d. Postage & Returns e. Marketing & Growth Tools f. Seller Protections & Policies 3. I’ve included detailed descriptions, free returns, multiple messages yet I’m suppose to just accept this because the buyer doesn’t respond. eBay Seller Protection has always been helpful, but most sellers seem to agree that it isn’t helpful enough. First buyer used a return reason as “item defective or doesn’t work” and did not provide any additional details regarding what is wrong with the item. To qualify for eBay Premium Service, listings must: Offer a free domestic delivery option within 3 working days. Account Setup b. I'm a Private Seller and DO NOT accept returns. But they decided to basically steal over $500 from me. It doesn’t include vehicles, real estate, businesses for sale, digital goods or services. Improved Seller Protection. You can find almost anything for sale on eBay, from a piece of fine art to clippings of Justin Bieber’s hair. Some would say you’d have an easier time finding a unicorn than a time when eBay protected a seller. They rule by coercion and intimidation- beware the Sam Jose mafia! If your item arrives damaged and doesn’t match the listing description, or is the wrong item, or doesn’t arrive, you’re covered under the eBay Money Back Guarantee and can return it for a refund. eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. eBay’s service provider, a global shipping company called Pitney Bowes, manages the international delivery and customs process from there on. A payment for your item is only considered cleared after the payment has been deposited to your account. After she receives the bag and if she doesn't refund you, Ebay will take care of it since she agreed to accept the return. (Unless faulty) I have a buyer who is demanding a refund - because the item doesn't fit. eBay will also charge you this fee even if the transaction does not go through if you give or get buyer contact information in an attempt to sell outside the eBay framework. If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations. Accepting returns and giving refunds: the law You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. The final value fee is a percentage that ebay charges you of the subtotal amount you charged a customer for a single transaction including shipping. If I decline the return and the buyer wants to open an INAD case then they can do that and I will lose but I could have just clicked “no” … As a recognised fully tracked, next-day shipping provider for eBay parcels, it couldn’t be easier to start using Amazon Shipping if you’re an eBay seller, but it doesn’t stop there. Without sellers, eBay couldn’t exist. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. In practical reality I would think Ebay would side with you - though haven't encountered a situation like this as a buyer or seller. Where are the seller protections!” eBay final value fees. Especially if the seller doesn't pack it properly and it's damaged in shipping, it's his problem. I received two return requests this evening. That doesn’t make sense. Where are the seller protections!” EBay was so unhelpful and gave conflicting advice. 1. Protection you can count on. So it's no surprise that the IRS doesn't view all sellers alike in the online marketplace. You can find out how to reach eBay Top-rated Seller status here. We would like to show you a description here but the site won’t allow us. Sellers aren't allowed to have any contradictory information about their return policy in their listing. 5,529 reviews for eBay, 3.4 stars: 'Got scammed by a seller who sold me a fake designer item. I’ve included detailed descriptions, free returns, multiple messages yet I’m suppose to just accept this because the buyer doesn’t respond. There is obviously some kind of scam going on but we can’t figure out what. This item was a liquid foundation (makeup). Offer an express delivery option within 2 working days for no more than £10. Why doesn’t eBay make this pilot available to all sellers? Dealing Directly With Buyers About Their Returns . If you buy from a UK registered business seller you do. You may not have to pay tax at all if you are essentially hosting an online garage sale, but if you run your eBay account more like a business, you should be reporting your sales to the IRS. Before You Place Your Order To learn more about a seller’s returns policy for items sold and shipped by a seller, go to the product detail page for any item sold by that seller. Return shipping. Getting Started on eBay a. Then send it back with signature confirmation. Buyers' only rights under law are that the product is fairly described and the owner has the right to sell it. It doesn’t include vehicles, real estate, businesses for sale, digital goods or services. When I see that sellers dont accept refunds I assume that to mean that they dont accept returns for no reason ie they wont take it back just because you dont like it. Seller Growth Program & Support Are you a new seller to eBay? He opened one and it was a woman’s dress. Except that the BUYER has to pay for return shipping when the seller doesn't take returns. The seller isn't stuck renting out his product AND paying for the privilege. There is an "ask the seller" link on every one of our item pages, just below the description section. Given the Challenger's extra 300 pounds, it doesn't keep up with a V6 Mustang; heck, a performance package V6 Mustang gives a Challenger R/T a fight. ... Any item listed that doesn’t comply with eBay listing policies or prohibited and restricted items policies. But the seller is allowed to continue defrauding buyers. eBay Premium Service is only available for use by eBay Top-rated Sellers. Open an eBay Store c. Listing on eBay i. Due to this fact, an Australian seller will also get the 21919431: This listing isn't eligible for eBay Plus. eBay Money Back Guarantee protects the buyer if an item doesn't arrive ("item not received"), an item differs significantly from the seller's description, the seller doesn't fulfil their returns policy as stated in the listing, or if the buyer doesn't receive a full refund after a return. Account Setup b. I wrote to the buyer and asked them what the problem was with this item. If they do accept returns, they can specify how long you have to request a return and who pays for return postage. As a seller who doesn’t accept returns ( their policy ) how can they force me to accept a return. Why doesn’t eBay make this pilot available to all sellers? Listing Directly on eBay d. Postage & Returns e. Marketing & Growth Tools f. Seller Protections & Policies 3. When a problem with your order occurs—it doesn’t arrive or is the wrong item—the victim calls this number. I'm still fighting for my refund until today. As a seller, you can accept payments from a buyer's account through preauthorized transfers either on a one-time, regular or sporadic basis. Your right to change your mind within 14 days. Accepting returns and giving refunds: the law You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! This includes: Whether or not you accept returns I included actual measurements in the listing and the T's & C's clearly request buyers to check their required sizes carefully as I do not accept returns. A seller’s return policy should be customer-centric. That's exactly what they did since I don't have my item and they won't issue a refund. All sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don’t accept returns, but they’re still subject to eBay’s Money Back Guarantee). So the buyer gets £6.50 from eBay. “@AskeBay I’m sorry but to be asked to consider these issues as a seller is just putting a band aid on the problem. It won’t affect your seller reputation, but it will mean that … This type of transaction is sometimes called a “billing agreement,” "subscription," "recurring payment,” “reference transaction,” "pre-approved payment" or … http://mitopencourseware.web.fc2.com/ http://mitopencourseware.web.fc2.com/feed.rss Fri, 05 May 2017 23:59:07 +0300 GMT Weblog Editor 2.0 Shopping Cart Integrations ii. This type of transaction is sometimes called a “billing agreement,” "subscription," "recurring payment,” “reference transaction,” "pre-approved payment" or … In cases where the item they’ve received is the wrong one or doesn’t match the description, doesn’t seem authentic, or is damaged or missing parts, the seller is responsible for return … Note: Amazon.com doesn't accept returns for items fulfilled by third-party sellers. “@AskeBay I’m sorry but to be asked to consider these issues as a seller is just putting a band aid on the problem. 5,529 reviews for eBay, 3.4 stars: 'Got scammed by a seller who sold me a fake designer item. The seller decides whether they accept returns if you change your mind. I’ve included detailed descriptions, free returns, multiple messages yet I’m suppose to just accept this because the buyer doesn’t respond. ... •!If you agree with your buyer about the reason for the return, or always accept all returns ... a seller can document the situation, the more likely our customer service team can resolve it in your favor. You can see specific information per item in Your Orders. If you don't take returns and the buyer says something is wrong with the item, then yes the seller does have to pay for the return. Ebay seller's returns policy doesn't suit me, sir I bought a suit on eBay for my husband but it was shabby – the business seller refused to refund the item Miles Brignall. ... eBay does not accept, and is not responsible for, any lost or delayed entries. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” Why eBay 2. We would like to show you a description here but the site won’t allow us. Reference Inas other pas post - re: eBay doesn’t care about the truth - mine, yours or anyone else’s eBay has its finger on the scale - in every possible way. If you haven’t already become an eBay Top Rated Seller, get started now! That might be changing. Returns. The seller doesn’t provide any of that information themselves. Where are the seller protections!” Individual policies will vary from shop to shop. If you've changed your mind and want to send it back, you can ask the seller if they'll accept … It's the seller's responsibility to get it to you safely. Ask the seller to make a note on your claim that she has agreed to accept the return- there is an option for the seller for this. The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. We do not get a choice in the matter is the blunt answer to the question. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. The seller determines the return policy. ebay returns, Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. That might be changing. As a seller on Etsy, you’re expected to clearly state your policies regarding returns and refunds in your shop policies. eBay only cares about “the customer experience “ and nothing else.
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